FAQ means 'Frequently Asked Questions', nothing more and nothing less. Hopefully we can answer some of your questions here, if we haven't then be sure to ask us them via the 'Contact Us' form.

Do other sites really offer it for free? They are businesses just like Softly Smitten and equally need to operate at a profit. It is more reasonable to consider the possibility that other sites charge you for delivery but hide it in the mark-up of their product pricing.

Due to the intimate nature of how lingerie is worn we cannot take back items that have been worn, soiled or damaged. Warranties are no longer valid once tags have been removed.

Softly Smitten will not share any data you pass to us to anyone at all. We do not sell, buy, trade or rent user information at all.

The information we collect is used to provide a service to you. We obviously need details such as billing and delivery address and a contact number in the event that we need to contact you regarding your purchase. We do not process payments first hand, we use a trusted and secure payment gateway to process your sale, Paypal. Paypal is a secure industry standard for online transactions.

To read more about Paypal and information about purchase protection please follow this Link.